Shipping policy

Last updated: 1 August 2026

1. Where we ship
   We ship only to Israel, the European Union member states listed in the EU Schedule, the United Kingdom, the United States and Canada. Orders to territories, military addresses, post-office boxes or remote areas may be restricted at checkout.
   
   
2. Transit time
   Transit time begins when the carrier accepts the parcel. It can take up to 40 days for an order to be fulfilled. The checkout estimate combines available production and carrier data. It is an estimate, not an unlimited exclusion of responsibility.
   
   
3. Delays
   If we cannot ship within the promised period, we will notify you, provide a revised date and obtain any consent required by law. Where required, you may cancel for a full refund. We will not substitute store credit for a legally required monetary refund.
   
   
4. Tracking and split shipments
   We may use tracking and may split an order into multiple parcels without increasing the agreed shipping charge. Separate parcels can arrive on different dates.
   
   
5. Address accuracy
   You must provide a complete deliverable address. If a parcel is returned because of an incorrect address supplied by you or an unclaimed delivery, we may charge the reasonable documented cost of reshipment, unless the error was ours or the law provides otherwise.
   
   
6. Delivery and risk
   Risk remains with us until physical delivery to you or your nominated recipient, except for a carrier independently appointed by you and not offered by us, where local law permits risk to pass earlier.
   
   
7. Lost or damaged parcels
   Contact us if tracking shows abnormal delay, loss or damage. We may investigate with the carrier. This investigation will not unreasonably delay a replacement or refund where the evidence shows non-delivery or damage.
   
   
8. Customs and import charges
   The checkout will state whether duties and taxes are collected. If not collected, the recipient may be charged by customs or the carrier. We will not describe a shipment as a gift or understate its value. Refusing a parcel to avoid disclosed import charges may result in deduction of reasonable unrecoverable costs from a voluntary refund, but not from a mandatory remedy where deduction is prohibited.
   
   
9. Regional tax note
   EU imports may be subject to VAT and, from 1 July 2026, the applicable low-value customs regime. UK consignments of £135 or less may require UK VAT collection by an overseas seller.